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Loading the page…Effective 2026-07-17 · Last updated 2026-07-17
These Terms of Service ("Terms") are a binding agreement between you and Ollie.Cloud LLC, a New Jersey limited liability company ("Ollie," "we," "us," or "our"), and govern your access to and use of the Ollie platform, our marketing website at ollie.cloud, and our application at app.ollie.cloud (together, the "Service"). By creating an account, clicking "I agree," or using the Service, you accept these Terms. If you do not agree, do not use the Service.
If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.
Ollie is a construction takeoff platform that lets contractors and estimators upload architectural and specification PDFs, render and organize plan pages, detect callouts and references, measure quantities, and generate material and quantity estimates, including with AI assistance. We may add, change, or remove features over time.
Eligibility. You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business use by construction professionals and is not directed to children. We do not knowingly collect information from anyone under 18 (or under 16 in the EEA or United Kingdom).
Registration. You must provide accurate account information and keep it current. Authentication and account management are handled by our identity provider, Clerk.
Account security. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at support@ollie.cloud if you suspect unauthorized use or account compromise.
Organizations and roles. The Service supports organizations with three roles: admin, estimator (edit access), and viewer (read-only). Organization admins control membership, roles, and settings, and are responsible for their members' use of the Service.
Plans. Ollie offers a free Solo plan and a paid Pro plan (per-seat, billed monthly or annually), and we may offer other plans. Certain features, including advanced AI features, are available only on paid plans or during a trial.
Per-seat billing. The Pro plan is billed per seat. Your billable seats equal the number of active members in your organization who hold the admin or estimator role. Members with the read-only viewer role are free and are never counted as billable seats. When you add a billable member, your bill is automatically prorated upward for the remainder of the current billing period, and the added seat renews at the full rate thereafter. Changing a member's role between viewer and a billable role adjusts your seat count, with proration, from the time of the change.
Free trial. We offer a 14-day free trial. It requires a valid payment method and is limited to one per organization. Unless you cancel before the trial ends, it automatically converts to a paid subscription at the then-current rate. If a later payment fails, paid features revert to the Solo plan's limits until payment is resolved.
Fees and payment. Paid subscriptions are billed in advance on a recurring basis (monthly or annually) through our payment processor, Stripe. You authorize us and Stripe to charge your payment method for all applicable fees and taxes. For billing or payment questions, contact billing@ollie.cloud.
Auto-renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel at any time from the billing portal; cancellation takes effect at the end of the current period.
Changes to fees. We may change our fees. We will give reasonable prior notice, and changes apply at your next renewal.
Refunds. We offer a 14-day money-back guarantee on your first paid charge for a plan: if you email billing@ollie.cloud within 14 days of that initial charge, we will refund it. After that window, and for all renewals, fees are non-refundable, and there are no refunds or credits for partial periods, downgrades, or unused features, except where required by law.
Past-due accounts. If a payment fails, we will attempt to collect payment over a short dunning period. If your account remains past due, we may downgrade paid features to the Solo plan's limits or suspend access until payment is resolved.
Ownership. As between you and Ollie, you retain all rights to the plans, files, measurements, templates, and other materials you upload or create in the Service ("Customer Content"). We claim no ownership of your Customer Content.
License to operate the Service. You grant Ollie a worldwide, non-exclusive license to host, store, reproduce, render, transmit, display, and process your Customer Content solely to provide, secure, and improve the Service for you, including sending the plan pages and related text you choose to process to our AI subprocessor to generate results for you.
Your responsibilities. You represent that you have the necessary rights to your Customer Content and that it, and our processing of it as directed, does not violate any law or third-party right.
Aggregated and de-identified data. We may create and use aggregated or de-identified data (which cannot reasonably be used to identify you) to operate, analyze, and improve the Service. We do not use your Customer Content to train our own or any third party's AI models.
Data processing. When we process personal data contained in your Customer Content on your behalf, we act as your processor under our Data Processing Addendum and as described in our Privacy Policy. Our current subprocessors are listed at /subprocessors. We protect Customer Content with encryption in transit (TLS) and at rest, with at-rest encryption provided by our infrastructure providers (Neon, Cloudflare R2, Upstash) under their certifications, and we enforce organization-scoped access controls at the application layer, with database row-level security as an additional defense-in-depth measure.
You must use the Service in compliance with our Acceptable Use Policy, which is incorporated into these Terms. Among other things, you must not misuse the Service, attempt to circumvent usage or plan limits, overload or disrupt the Service, or use it for unlawful purposes. You can report abuse or suspected violations to support@ollie.cloud.
AI output is assistive, not authoritative. Ollie's AI features (including sheet naming, callout and reference detection, scale detection, chat, and assembly analysis) are generated by automated models and can be incomplete or incorrect. You are responsible for independently verifying any AI-assisted output, including measurements, quantities, scales, and estimates, before relying on it for bids, pricing, procurement, or construction. Ollie is not a substitute for professional judgment.
What is sent to our AI provider. We use Anthropic (Claude) to power our AI features. Local processing steps run first on our servers, including PDF rendering, Tesseract OCR, and OpenCV shape detection, and only the items those steps cannot resolve are sent to Anthropic. Depending on the feature, Anthropic receives full-page or cropped images of your drawings, text extracted from your PDFs and uploaded specifications, and, for chat, your messages together with the project name and general-contractor name. Automatic sheet naming runs on upload by default and can be turned off in your organization settings.
No model training on your content. Under our commercial terms with Anthropic, your content is not used to train Anthropic's models. We also do not use your Customer Content to train our own AI models. See our Subprocessors list and Privacy Policy for details.
You are solely responsible for the decisions and estimates you make using the Service. To the fullest extent permitted by law, we disclaim liability for errors in measurements, scale, quantities, or AI-generated content.
The Service, including its software, design, and content (excluding Customer Content), is owned by Ollie and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms. You may not copy, modify, reverse engineer, resell, or create derivative works of the Service except as permitted by law.
Feedback. If you give us feedback or suggestions, you grant us a perpetual, royalty-free license to use it without obligation to you.
Your representation. You represent and warrant that you own, or have the necessary licence, consent, or other permission to upload and process, every drawing, specification, and other work you submit as Customer Content, and that our hosting, rendering, and processing of it as directed by you does not infringe any third party's copyright or other intellectual property right.
Notices and counter-notices. We respond to notices of claimed copyright infringement and maintain a policy of terminating repeat infringers in appropriate circumstances. The full procedure, our designated agent's contact details, and the required elements of a notice are set out in our Copyright and DMCA Policy, which is incorporated into these Terms.
The Service relies on third-party providers (for example, for authentication, payments, hosting, storage, analytics, and AI) and may integrate with third-party tools you choose. These providers are listed in our Subprocessors policy. Your use of third-party services is subject to their terms, and we are not responsible for them.
We may offer features identified as beta, preview, or experimental. These are provided "as is," may be changed or withdrawn, and may be less reliable. Non-public information about the Service is our confidential information, and you agree not to disclose it.
By you. You may stop using the Service and cancel your subscription at any time. If you cancel from the billing portal, your paid plan remains active until the end of the current billing period and you are not charged again. If you instead close or delete your organization, that takes effect immediately: you forfeit any remaining paid time, no refund is due, and your organization's data enters the deletion process described below.
Deletion and recovery window. Erasure is organization-scoped. Closing an organization starts an approximately 30-day recovery window, after which its data is permanently purged. If your organization is deleted through our identity provider (Clerk), the data is purged immediately. These timelines are described further in our Privacy Policy.
By us. We may suspend or terminate your access, with or without notice, if you violate these Terms or the Acceptable Use Policy, fail to pay, create risk or legal exposure for us, or if we discontinue the Service.
Effect of termination. On termination, your right to use the Service ends. While your plan is active, you can export individual takeoffs to Excel or PDF; there is no bulk account-data export, so you should export anything you need before your plan ends or your organization is closed. After termination, Customer Content is deleted in the ordinary course as described in our Privacy Policy. Sections that by their nature should survive (including ownership, disclaimers, limitations of liability, and dispute terms) will survive.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE AIM FOR HIGH AVAILABILITY BUT DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUT (INCLUDING MEASUREMENTS, QUANTITIES, OR AI RESULTS) WILL BE ACCURATE OR COMPLETE.
TO THE FULLEST EXTENT PERMITTED BY LAW, OLLIE AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You will defend, indemnify, and hold harmless Ollie from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of your Customer Content, your use of the Service, or your violation of these Terms or applicable law.
These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws rules, and by applicable U.S. federal law (including the Federal Arbitration Act).
Before starting an arbitration or lawsuit, you agree to first contact us at support@ollie.cloud and give us at least 30 days to resolve the dispute informally and in good faith.
If the dispute is not resolved informally, you and Ollie agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or Consumer Arbitration Rules where applicable), rather than in court, except as set out below. The arbitration will be conducted in New Jersey, or by video or telephone where permitted, and judgment on the award may be entered in any court of competent jurisdiction.
You and Ollie agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding.
Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in the state or federal courts located in New Jersey to protect its intellectual property or confidential information. For any dispute not subject to arbitration, the parties consent to the exclusive jurisdiction of, and venue in, those courts.
You may opt out of the arbitration agreement and class-action waiver in Sections 14.3 and 14.4 by emailing support@ollie.cloud within 30 days of first accepting these Terms, stating your name, account, and intent to opt out. If you opt out, disputes will be resolved in the courts identified in Section 14.5.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service and update the "Last updated" date above. Your continued use of the Service after the changes take effect constitutes acceptance.
Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, Subprocessors list, and any Data Processing Addendum or order form, make up the entire agreement between you and Ollie and supersede any prior agreements on the same subject.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Severability and waiver. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
Notices. Legal notices to Ollie must be sent to support@ollie.cloud and, where a physical address is required, to Ollie.Cloud LLC, 28 Spring St #5161, Princeton, NJ 08542. We may give you notice by email to the address associated with your account or through the Service, and such notice is effective when sent.
Questions about these Terms? Contact us at hello@ollie.cloud for general enquiries or support@ollie.cloud for legal notices. You can also write to us at Ollie.Cloud LLC, 28 Spring St #5161, Princeton, NJ 08542.